Now for those of us in IT, there are some great lessons to share with your business leaders on handling a real life crisis from this video.
- The announcer shows no real sign of panic. Yes, he utters a cuss word when he realizes what's going on but he regains his composure and shows no panic or stress in his reporting despite the fact this has rarely (if ever) happened before.
- There are clear operational procedures for this type of crisis and within minutes, you can see two boats zooming in to help with the rescue.
- There are also safety and communication procedures outlined on what to do and the commissioner of the event is bound to follow them.
- The shark gets away which unfortunately is more often to happen in the corporate setting when a business leader goes on the attack.
Unfortunately, I think many CIO can reflect on this situation. Does your leadership team panic at the first sign of a major issue or crisis? Are you well prepared to handle the crisis with clearly defined operational procedures? Are you ready to handle communications during and after the crisis? If the issue is internal, do you have a culture that deals with individuals that are the source of the crisis?
I can certainly relate, Issac. To take the analogy further, we are swimming in an ocean of requests, trying to complete successful runs to the shore, balancing on a limited platform, while being pushed in all directions. In the midst of it all, we undergo a hit and run and have to fend off the attack or suffer potential disaster.
ReplyDeleteYes. That's it. What I really like in this story is bullet #1 - no panic from the announcer. All to often, our business partners panic button the first hint of an issue.
DeleteThe old adage, "Never let 'em see you sweat" really comes into play. As leaders, how we handle crisis situations will cascade through our teams. Stay calm and they remain calm. Thanks for the insights Isaac!
ReplyDeleteJeff that's a really good point, "How we handle crisis situations will cascade through our teams." All too often, leadership doesn't see the impact of their behaviors.
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